You can place an order online or by contacting customer care.

We recommend that you first check to make sure all of your billing information is the same as it appears on your credit card statement. If you continue to experience problems placing an order, please contact our customer care who will be happy to provide assistance.

Once you have successfully placed an order, you will be taken to a receipt page. On this page will be your order confirmation number. If you do not see a receipt page after submitting your order, your order has not been placed. A copy of your receipt and order number will also be emailed to the email address that you provided while placing your order. You will receive this email typically within one hour of placing your order.

Unfortunately, once an order has been placed, no additional item(s) can be added to this order. You can simply create a new order with the additional item. To change an item, please notify customer care as soon as possible. Customer care will try their best to cancel your original order before it is processed* and submit a request to refund your original method of payment. You will then be able to create a new order with the correct items that you wish to purchase. * Please note that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered our shipping process.

If you wish to cancel an order that has already been placed, please contact customer care by clicking here as soon as possible. Please note that orders that have already shipped cannot be canceled.

We offer Gift Wrap service. You will see the gift wrapping option in the cart page, please add it.

We are sorry. No, promo codes cannot be applied when purchasing sale items.

After payment is completed, an automatic order confirmation e-mail will be sent to the e-mail address you entered. If you did not receive an order confirmation email and are certain that you entered a valid email address during checkout, you may want to check your SPAM mailbox first. If you did not reach the order confirmation/status page after checkout, it is likely that your order was not processed. Before placing a new order, please contact us to verify that your initial order was processed.


We are happy to accept all major payment method like credit cards - Visa, MasterCard, American Express, Discover, and Diners Club. You can also pay using PayPal, Apple Pay, Google Pay.

All transactions are processed in U.S. Dollars, but please feel free to change the currency setting to display other currencies while shopping.

Specific payment methods will be detailed at checkout, depending on your shipping country.

We recommend that you first check to make sure all of your billing information is the same as it appears on your credit card statement and that all required fields are filled out. If you continue to experience problems placing an order, please contact our customer care who will be happy to provide assistance. Please contact customer care.


We offer free shipping over $50. For orders under $50, shipping charges will be displayed before the payment page, depending on the country of destination.

For orders placed before 12:00 PM (noon) Japan time on business days, we will do our best to process and ship within the same day, unless there is a problem with the order. Orders placed after this time or on weekends or holidays will be processed on the next business day. (Please note that orders will not be processed or shipped on Saturdays, Sundays, Japanese holidays, and summer and winter holiday weeks.) *Also, after COVID-19, no shipments will be made on Tuesdays for telework due to telework.

  • Most orders are processed and ready to ship within two business days, but some orders may take additional time. You will be notified as soon as possible if there is an issue with your order that may cause a delay. Potential delays include 
    • Incorrect address
    • Inaccurate or incomplete payment information
  • During the high-volume holiday season, please allow up to 3 business days for order processing.

It depends on the country. Please see the chart. Should you require your order as a rush, please feel free to contact the customer care to best assist you and ensure you choose the correct method of shipping.

As soon as your order ships, we will send you an email confirming the items in the shipment. It is possible that your order will be shipped in multiple shipments. This email will provide you with what items are in their respective shipment. The tracking information and status of your order can also be viewed.

You can track your order by clicking the link found in the shipping confirmation email or by checking the tracking number on the respective carrier website.


We offer a 14-day return policy. The following conditions must be met for returns and cancellations

  • Merchandise must be returned within 14 days of receiving your order.
  • Merchandise must not be worn, altered, or washed.
  • Merchandise must have all tags attached and be returned in original packaging.
  • Sale items may not be returned.
  • Universal Robes monitor account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.
  • Shipping charges will apply for exchanges.Shipping charges are determined by DHL or EMS rates.

The return procedure is as follows

  • You will need your order number and email address. As much as possible, please reply from the email when the item was shipped.
  • It is important that the returned item be unused, un-ironed, unwashed, undamaged They must be carefully folded and returned in their original packaging.
  • We inspect each item before authorizing a refund. Depending on the condition of the item, we reserve the right to serve a patial refund or refuse a refund.

  • We will not cover the cost of shipping and any duties, taxes, or other charges for returns or exchanges, except in the case of defective merchandise or sending the wrong item.
  • We recommend that you use a trackable service when returning items. We are not responsible for any damage incurred during the return process.
  • Gift wrapping is not exchangeable or returnable.


Most robes are "one size comfortably fits all" and the length is adjusted by fastening an obi belt of the same design as the kimono. For all of our products, you can check the approximate measurements on each product page to see how each fits. If you have specific questions about the fit of a product, please contact us.

All of our robes are sewn in Japan. All our robes are inspected and shipped to you with strict quality control, so you can purchase with peace of mind.

The same design and fabric belt is included in each kimono robes. 

Please contact customer care who can best help determine the restocking date or notify you once the item is back in stock.

Still need help? Send us a note.