Shipping policy

Following are the terms and conditions that constitute our Shipping Policy.

For orders placed before 12:00 PM (noon) Japan time on business days, we will do our best to process and ship within the same day. Orders are not shipped on weekends or holidays on Japan Standard Time.

Items are dispatched from Japan. Depending on the country of destination, customs duties and import taxes may be levied separately. Please check the relevant tax regulations for each country for further details. Customs duties will be charged by the delivery company. We are unable to accept cancellations of orders where payment of customs duties is refused.

The following shipping carriers are used as standard, taking into account the conditions of the delivery destination. Delivery delays can occasionally occur.

EMS or DHL Express

You will receive a Shipment Confirmation email once your order has shipped.

Damages:
Universal Robes is not liable for any products damaged or lost during shipping. However, If you receive your order damaged, please contact us and the shipment carrier to file a claim. We will offer additional discount or refund depending on the circumstances.