You can place an order online or by contacting customer care.
We recommend that you first check to make sure all of your billing information is the same as it appears on your credit card statement. If you continue to experience problems placing an order, please contact our customer care who will be happy to provide assistance.
Once you have successfully placed an order, you will be taken to a receipt page. On this page will be your order confirmation number. If you do not see a receipt page after submitting your order, your order has not been placed. A copy of your receipt and order number will also be emailed to the email address that you provided while placing your order. You will receive this email typically within one hour of placing your order.
Unfortunately, once an order has been placed, no additional item(s) can be added to this order. You can simply create a new order with the additional item. To change an item, please notify customer care as soon as possible. Customer care will try their best to cancel your original order before it is processed* and submit a request to refund your original method of payment. You will then be able to create a new order with the correct items that you wish to purchase. * Please note that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered our shipping process.
If you wish to cancel an order that has already been placed, please contact customer care by clicking here as soon as possible. Please note that orders that have already shipped cannot be canceled.
We offer Gift Wrap service. You will see the gift wrapping option in the cart page, please add it.
We are sorry. No, promo codes cannot be applied when purchasing sale items.
After payment is completed, an automatic order confirmation e-mail will be sent to the e-mail address you entered. If you did not receive an order confirmation email and are certain that you entered a valid email address during checkout, you may want to check your SPAM mailbox first. If you did not reach the order confirmation/status page after checkout, it is likely that your order was not processed. Before placing a new order, please contact us to verify that your initial order was processed.
