We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@universalrobes.com. Please note that returns will need to be sent to the designated address:
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@universalrobes.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@universalrobes.com.
All of our kimono robes are uniquely designed and inspired by traditional Japanese kimono art, beautiful scenes from nature such as cherry blossoms, plum blossoms, beautiful flowers and birds, and our history living in Kyoto, Japan. All of our robes are manufactured and sewn in Japan.
Our sewing is a modernized sewing process that allows us to provide high quality domestic sewing with a short delivery time and reasonable prices.
Based on our sewing technology, we provide high quality tailoring with stable quality of craftsmanship based on our extensive knowledge and advanced technology.
To prevent shrinkage of the robe, a mechanical shrink-proofing process is used. To prevent cotton, a natural fiber, from shrinking, a machine is used to force it to shrink beforehand to reduce the shrinkage rate after washing. By stabilizing the shrinkage by a physical method, this processing method can keep the shrinkage to about 1%.
By systemizing the sewing process and realizing smart tailoring, we are able to offer products at reasonable prices. Please feel the quality of our workshop by actually holding our products in your hands.
